Start A Conversation

Privacy Policy

Maggie Sparrow Pty Ltd (“we”, “us”, “our”) is committed to protecting the privacy and confidentiality of the personal information we collect in the course of providing NDIS support services, allied health services, and related community supports. We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), the NDIS Practice Standards, and the expectations set out by AHPRA for responsible handling of health information.

By accessing our website, submitting forms, or engaging our services, you consent to the collection, use, and handling of your information in accordance with this Privacy Policy.

1. What Personal Information We Collect

We may collect personal information including:

1.1 General personal information

  • Name, date of birth, contact details
  • Emergency contact information
  • Demographic details relevant to service provision

1.2 Health and support information

  • Information about your disability or functional capacity
  • Therapy goals, NDIS goals, assessments, reports
  • Notes from service sessions
  • Information provided by other professionals involved in your care (e.g., support coordinators, therapists, healthcare providers)

1.3 NDIS-related information

  • NDIS number
  • Plan details (where relevant)
  • Funding categories being accessed
  • Support coordination documentation

1.4 Website and form submissions

  • Information submitted through contact forms, referrals, or subscription forms
  • IP address, browser information, and basic analytics

1.5 Sensitive information

We may collect sensitive information (health, disability, cultural background) where it is necessary to provide you with services and only with your consent, or as required by law.

2. How We Collect Information

We collect information:

  • Directly from you (in person, phone, email, website forms, onboarding documents)
  • From your authorised representative (family, guardian, advocate)
  • From other service providers with your consent
  • Through our website, booking systems, or digital communication tools
  • As required to maintain high-quality NDIS or allied health services

3. Why We Collect Personal Information

We collect personal information to:

  • Provide NDIS support work, allied health, and related services
  • Develop, review, and monitor support or therapy plans
  • Communicate with you, your family, or your representatives
  • Coordinate services with other professionals (with consent)
  • Manage bookings, appointments, and billing
  • Maintain compliance with legal and regulatory obligations
  • Improve our services and operational processes

We only collect information that is reasonably necessary for our functions and activities.

4. How We Use and Disclose Personal Information

We may use or disclose your personal information:

4.1 For service delivery

  • To provide support, therapy, and NDIS services
  • To liaise with your authorised representatives
  • To collaborate with other professionals involved in your care

4.2 For administrative purposes

  • Scheduling, billing, invoicing, and reporting
  • Maintaining service records

4.3 For compliance

  • Meeting obligations under the NDIS Practice Standards
  • Meeting professional expectations under AHPRA (for applicable clinicians)
  • Responding to legal requirements, court orders, or mandatory reporting

4.4 With your consent

We will not share your personal information with third parties unless:

  • You provide consent
  • It is required or authorised by law
  • It is necessary to prevent a serious threat to life, health, or safety

We do not sell or disclose personal information for marketing purposes.

5. How We Store and Protect Information

We store information using secure electronic systems and cloud-based platforms that meet Australian privacy and security standards.

We take reasonable steps to protect personal information from:

  • Unauthorised access
  • Misuse, interference, or loss
  • Modification or disclosure

This includes secure passwords, access controls, encrypted communication tools, and staff training.

6. Access and Correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete, or outdated.

To request access or correction, contact us using the details at the end of this policy.

We will respond within a reasonable timeframe, in line with the Australian Privacy Principles.

7. Using Our Website

When using our website:

  • We may collect limited information for analytics and security
  • Forms submitted through the site are stored securely
  • We do not collect unnecessary data or use tracking for advertising

Any external links on our website are not covered by this Privacy Policy.

8. Email, SMS, and Digital Communication

When communicating electronically:

  • We take reasonable steps to secure information
  • You acknowledge that no digital transmission is fully risk-free
  • You may opt out of non-essential communications at any time

9. Complaints About Privacy

If you have a concern about how your information has been handled, you may contact us to make a complaint.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

10. Contact Us

Maggie Sparrow Pty Ltd

ABN: 86688155562

[Insert Phone Number]

[Insert Email Address]

[Insert Address or Service Region]

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes to our services or legal obligations. The updated version will be published on our website with a revised date.